Frequently Asked Questions

A two-hour minimum is an industry standard and set forth by the Registry of Interpreters for the Deaf as a practice for Independent contractors. Since our agency subcontracts all of our Interpreting assignments with independent contractors, we also charge a two-hour minimum. Also, Interpreters work multiple places over the span of a day and much of their time is spent driving from one assignment to another. The two-hour minimum helps to compensate them for their travel to and from assignments in the Phoenix Metro Area.
We accept requests at any time, no matter how much notice is given. We do appreciate having 5-7 days notice and the more notice we have for an assignment, the better chances we have of scheduling a qualified Interpreter. We will always work on finding an Interpreter for your assignment, no matter how little notice is given.
As the Interpreting profession was beginning, Interpreters would often work alone for long periods of time. This caused them to develop forms of repetitive strain injury and carpal tunnel syndrome. When this happened, many Interpreters were unable to work for long periods of time due to their injuries. The Interpreting field then re-assessed the working conditions for Interpreters and determined that any assignment longer than 1 to 1.5 hours or continuous Interpreting would require a team of Interpreters. This allows the Interpreters to take physical and mental breaks while continuing to team and assuring the message is rendered accurately.
We do not charge travel time or mileage in the Phoenix Metro Area…including but not limited to: Scottsdale, Mesa, Chandler, Tempe, Apache Junction, Anthem, Glendale, Peoria, Avondale, Sun City (West), and Surprise. We will schedule an Interpreter closest to your location as we have Interpreters Valley wide. This keeps their travel time as short as possible. If you have an assignment outside of the Phoenix Metro Area, we do charge travel time and mileage and the charges are as follows:

Travel = Rate of the scheduled Interpreter per hour (no minimums for travel)

Both are charged round trip from the time the Interpreter leaves their home until they arrive at the location and then the same from their assignment until they arrive home. We do always try to keep your costs down by finding an Interpreter that is as close to the assignment as possible.

Title III of the Americans with Disability Act (ADA) states that Employers, Health Professionals, State and Federal organizations and more must provide effective communication for the Deaf and Hard of Hearing Individuals consumers. Please see our links page to get direct links to your specific situation and how the ADA applies to you and your consumer.
Yes, a two hour minimum is charged per Interpreter. It is up to us as the contracting agency to help insure that our Interpreters stay injury free. This is also a standard practice established by the profession supported by the Registry of Interpreters for the Deaf organization.
Please contact the office for details about our current cancellation policy.